Technology

True Evolution

Optima Service Solutions developed EVOLUTION, a proprietary service management system, to manage all of its businesses. EVOLUTION is a flexible system built using Microsoft.NET™ technology, allowing Optima to quickly and easily adapt to meet our clients’ needs. In addition, Optima realizes clients may have specific needs and EVOLUTION can be customized to benefit each individual client and meet those needs.

What does this mean for our client?

EVOLUTION has a number of interfacing options including WebServices, EDI and FTP making automation and interfacing with clients’ systems quick and easy. EVOLUTION provides easy access to accurate, detailed information and ability for self-service visibility over the internet.

EVOLUTION provides full visibility to service detail for use in managing performance and productivity, as well as business intelligence for improved decision making and product planning.

Optima Service Solutions designed EVOLUTION with privacy requirements in mind. All customer information stored in our database is secured using the most up to date security architecture available.